Shipping and Handling Policy

Most of our items are made on demand unless otherwise specified. This means that we hand make your item when you place an order. This allows us to be very flexible in offering the best pricing for our customers at the highest quality.

PLEASE NOTE:

Please allow 1-2 weeks for US Delivery and 2-4 weeks for International Delivery.

In most cases delivery times are much faster.

If for any reason you're not 100% satisfied with your order, please contact us for a hassle-free refund.

Click here to view our refund policy

In some cases we also mark items for pre-order. A pre-order is an order that allows you to purchase an item that is arriving soon. These arriving soon items will be marked as “Pre-Order”

Click Here to view our FULL PRE-ORDER DISCLOSURE POLICY

For customer support service please follow the email link below!

Email: info@thepassionatepug.com